Because we are a small business, refunds and exchanges will only be fulfilled and offered if there is an error on our part. Due to the nature of the products all cosmetic items are non-refundable and non-returnable. Items that are used and damaged by the customer are non-refundable and cannot be exchanged. The shipping fee will not be refunded. Please note that all our policies, terms, and conditions should be read before placing your order as we will abide strictly by the above. Feel free to contact us if you have any questions and concerns.